In the event that you encounter an error message when trying to upload your scans, here's a viable workaround.
How to do this:
Connect your iPad to a desktop or laptop using a USB cord or lightning cable.
Open iTunes (for non-mac users, download itunes here: https://support.apple.com/kb/dl1615?locale=en_US)
Click the iPad icon (shown in picture below) > File sharing > Scanner > Download zip file
4. Download the file onto your desktop. It will look something like this:
5. Since the scan still needs to be processed, you will not be able to upload it directly into your account. Send it to Jeremy Tearpock: [email protected] and include the following information:
Your name
Patient ID
Scan date and time stamp
Once I have the following information, I will manually process and upload it into your account. You will be notified once complete.
Thanks for your patience!