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Tech Support
Hardware or Software technical support
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9 articles in this collection
Written by
Aaron Jacobsen
How do I make an app icon on my iPad?
Learn how to create an app icon that automatically directs you to the Design Studio modification suite or the Help center.
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Written by
Aaron Jacobsen
Updated over a week ago
How to manually extract scans from your iPad
If you are unable to upload your scans, here's a workaround that will allow you to download the file onto your computer.
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Written by
Aaron Jacobsen
Updated over a week ago
What iPad should I buy?
Learn what iPad would be best for mobile design modifications and which tools are helpful when modifying on iPads.
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Written by
Aaron Jacobsen
Updated over a week ago
Troubleshooting
What is error 400 or 404?
This article explains why a Design Studio user might see an error 400 on the screen and the model is missing.
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Written by
Aaron Jacobsen
Updated over a week ago
Why does my model look different than normal?
This article outlines the reason you may be having issues with the display that is often called a ghost scan.
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Written by
Aaron Jacobsen
Updated over a week ago
How do I record my screen?
Recording your iPad screen during a scan can sometimes help us troubleshoot a problem with you. Learn to record the iPad screen below.
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Written by
Aaron Jacobsen
Updated over a week ago
How to resize tools
Some browsers or iPads are set up so that the tools look large on the screen and cover the model. This article shows how to resize browsers
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Written by
Aaron Jacobsen
Updated over a week ago
Tool Error- words or code covering the tool
This article illustrates how to fix a known error where coding or wording covers the tool inside the Design Studio website.
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Written by
Aaron Jacobsen
Updated over a week ago
How to fix WebGL problems on Chrome
Having trouble with WebGL? Here's a fix!
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Written by
Aaron Jacobsen
Updated over a week ago