Tech Support

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9 articles in this collection
Written by Aaron Jacobsen

How do I make an app icon on my iPad?

Learn how to create an app icon that automatically directs you to the Design Studio modification suite or the Help center.

Written by Aaron Jacobsen
Updated over a week ago

How to manually extract scans from your iPad

If you are unable to upload your scans, here's a workaround that will allow you to download the file onto your computer.

Written by Aaron Jacobsen
Updated over a week ago

What iPad should I buy?

Learn what iPad would be best for mobile design modifications and which tools are helpful when modifying on iPads.

Written by Aaron Jacobsen
Updated over a week ago

Troubleshooting

What is error 400 or 404?

This article explains why a Design Studio user might see an error 400 on the screen and the model is missing.

Written by Aaron Jacobsen
Updated over a week ago

Why does my model look different than normal?

This article outlines the reason you may be having issues with the display that is often called a ghost scan.

Written by Aaron Jacobsen
Updated over a week ago

How do I record my screen?

Recording your iPad screen during a scan can sometimes help us troubleshoot a problem with you. Learn to record the iPad screen below.

Written by Aaron Jacobsen
Updated over a week ago

How to resize tools

Some browsers or iPads are set up so that the tools look large on the screen and cover the model. This article shows how to resize browsers

Written by Aaron Jacobsen
Updated over a week ago

Tool Error- words or code covering the tool

This article illustrates how to fix a known error where coding or wording covers the tool inside the Design Studio website.

Written by Aaron Jacobsen
Updated over a week ago

How to fix WebGL problems on Chrome

Having trouble with WebGL? Here's a fix!

Written by Aaron Jacobsen
Updated over a week ago