# Össur Design Studio - Help Center

> Help center for Össur Design Studio

## Getting Started with Design Studio

- [Steps to Set Up Design Studio](http://helpcenter.ossurdesignstudio.com/en/articles/1773461-steps-to-set-up-design-studio.md): Account, Equipment, Apps necessary to get started
- [How to update firmware on a structure scanner](http://helpcenter.ossurdesignstudio.com/en/articles/5724781-how-to-update-firmware-on-a-structure-scanner.md): This article will show you how to update the firmware on your Structure scanner.
- [Hardware requirements: FAQs](http://helpcenter.ossurdesignstudio.com/en/articles/1386590-hardware-requirements-faqs.md): Answers common questions regarding hardware requirements
- [How do I edit my profile settings or password?](http://helpcenter.ossurdesignstudio.com/en/articles/365527-how-do-i-edit-my-profile-settings-or-password.md): Learn how to change your password, your time zone, and other profile settings

## Scanning

- [Scanning Troubleshoot](http://helpcenter.ossurdesignstudio.com/en/articles/7920754-scanning-troubleshoot.md): There are many reasons why you run into problems using the Structure Sensor while scanning. See below for some common errors and solutions.
- [Calibrating your Structure Scanner](http://helpcenter.ossurdesignstudio.com/en/articles/1591062-calibrating-your-structure-scanner.md): Learn how to calibrate your structure sensor for optimal alignment
- [Taking your first scan](http://helpcenter.ossurdesignstudio.com/en/articles/1671129-taking-your-first-scan.md): How to use the Structure Scanner and scanning app to take your first scan on the iPad

## Cleaning A Scan

- [Cleaning a Scan](http://helpcenter.ossurdesignstudio.com/en/articles/362733-cleaning-a-scan.md): Learn how to clean a scan in preparation for modifications
- [How do I scale a scan?](http://helpcenter.ossurdesignstudio.com/en/articles/362810-how-do-i-scale-a-scan.md): Learn how to scale a scan
- [How do I use the Align tool?](http://helpcenter.ossurdesignstudio.com/en/articles/262589-how-do-i-use-the-align-tool.md): Learn how to use the Align tool here
- [How do I delete entire objects from a scan?](http://helpcenter.ossurdesignstudio.com/en/articles/1738157-how-do-i-delete-entire-objects-from-a-scan.md): Sometimes our scan-processing algorithm will import multiple parts of your scan into the modeler. Here's how to remove the extra pieces.

## Workflow in Design Studio

- [Lengthen Scan Error](http://helpcenter.ossurdesignstudio.com/en/articles/7845643-lengthen-scan-error.md): Sometimes, Workflow can freeze and give you an error at the Lengthen Scan step \(when the model gets extended\). Here's how to fix it.
- [TF Workflow Step-by-Step](http://helpcenter.ossurdesignstudio.com/en/articles/6820316-tf-workflow-step-by-step.md): This article will show you how to do a TF by numbers using a standard TF template and Workflow.
- [TT Workflow Step-by-Step](http://helpcenter.ossurdesignstudio.com/en/articles/5377394-tt-workflow-step-by-step.md): This article will walk you through every step of our TT Workflow
- [What are the options for TF brim shapes?](http://helpcenter.ossurdesignstudio.com/en/articles/6399449-what-are-the-options-for-tf-brim-shapes.md): This article is a place to view each Transfemoral socket style. Use these videos to decide which brim shape might work best for your patient
- [What modifications are stored in different TT Workflows?](http://helpcenter.ossurdesignstudio.com/en/articles/5998321-what-modifications-are-stored-in-different-tt-workflows.md): This article will give a quick overview of the TT Workflows. Each is a starting point that a prosthetist can change and save as desired.
- [Why did my model disappear from workflow to manual?](http://helpcenter.ossurdesignstudio.com/en/articles/5756763-why-did-my-model-disappear-from-workflow-to-manual.md): This article illustrates why the model can disappear in workflow, and how to resolve the problem.
- [Why do my dots \(nodes\) on the distal regions fall off the scan?](http://helpcenter.ossurdesignstudio.com/en/articles/5683019-why-do-my-dots-nodes-on-the-distal-regions-fall-off-the-scan.md): This will show you how to troubleshoot the regions for shorter limbs. This is a known issue that occurs when distal landmarks are close.

## Manual Lower Limb Prosthetic Modifications 

- [Basic Transfemoral \(TF\) by measurements - Manual](http://helpcenter.ossurdesignstudio.com/en/articles/507448-basic-transfemoral-tf-by-measurements-manual.md): Learn how to create a Transfemoral socket by measurements.
- [Basic Transtibial \(TT\) Modifications - Manual tools](http://helpcenter.ossurdesignstudio.com/en/articles/363109-basic-transtibial-tt-modifications-manual-tools.md): Learn how to perform a few of the modifications for a typical TT \(BK\) design
- [How do I use the Select Region tool?](http://helpcenter.ossurdesignstudio.com/en/articles/362943-how-do-i-use-the-select-region-tool.md): Learn how to use the Select Region tool, the foundation for adding and removing material
- [How do I use the Sculpt \(Quantitative\) tool?](http://helpcenter.ossurdesignstudio.com/en/articles/363131-how-do-i-use-the-sculpt-quantitative-tool.md): Learn how to use the Quantitative Sculpt tool to add or remove material
- [Modify Region Tool](http://helpcenter.ossurdesignstudio.com/en/articles/362955-modify-region-tool.md): Learn how to use the Modify Region tool - spot reductions & build-ups, reduce by ply-fit, etc.
- [The Stretch Tool](http://helpcenter.ossurdesignstudio.com/en/articles/363114-the-stretch-tool.md): Learn how to use the Stretch tool for lengthening/shortening or adjusting the angle of a portion of your scan
- [Flatten tool](http://helpcenter.ossurdesignstudio.com/en/articles/363183-flatten-tool.md): Learn how to flatten regions with the Flatten tool
- [Measurement tools & How to adjust the ML of a TF/AK template](http://helpcenter.ossurdesignstudio.com/en/articles/6570415-measurement-tools-how-to-adjust-the-ml-of-a-tf-ak-template.md): The ML measurement on a patient is measured in the coronal plane. This article shows how to use the Length tool to change the ML of an AK
- [How do I duplicate a model?](http://helpcenter.ossurdesignstudio.com/en/articles/6454290-how-do-i-duplicate-a-model.md): Sometimes comparing two shapes can be helpful. Comparing two shapes can help determine if Modification A or B is the best option.
- [How to do a graded reduction.](http://helpcenter.ossurdesignstudio.com/en/articles/5654825-how-to-do-a-graded-reduction.md): This article provides recommended reductions on Össur Liners along with a video on how to perform a graded reduction in manual tools.
- [How do I Reduce by Circumference?](http://helpcenter.ossurdesignstudio.com/en/articles/362892-how-do-i-reduce-by-circumference.md): Learn how to reduce by circumferences
- [How do I do ply modifications?](http://helpcenter.ossurdesignstudio.com/en/articles/363311-how-do-i-do-ply-modifications.md): Step-by-step guide to increase/decrease sock ply globally or in specific areas using the Manual Design Suite.
- [How do I adjust length of a scan?](http://helpcenter.ossurdesignstudio.com/en/articles/1263751-how-do-i-adjust-length-of-a-scan.md): Learn how to adjust the distal length.
- [How do I flatten the popliteal area to adjust AP?](http://helpcenter.ossurdesignstudio.com/en/articles/363319-how-do-i-flatten-the-popliteal-area-to-adjust-ap.md): Learn how to use the modify region & flatten tools for a popliteal flattening to adjust the socket AP.
- [How do I add a Posterior Shelf?](http://helpcenter.ossurdesignstudio.com/en/articles/363315-how-do-i-add-a-posterior-shelf.md): Learn how to flare the posterior section of your socket using Stretch, Flatten, and Modify Region tools

## Fabrication with Össur Legs

- [How do I configure a definitive socket in the Össur Portal?](http://helpcenter.ossurdesignstudio.com/en/articles/6318658-how-do-i-configure-a-definitive-socket-in-the-ossur-portal.md): Portal orders may include a definitive socket. This article shows how to configure the definitive socket after a test socket has been fit
- [Which Design Studio Order form should I use- Portal Or Diagnostic?](http://helpcenter.ossurdesignstudio.com/en/articles/6179535-which-design-studio-order-form-should-i-use-portal-or-diagnostic.md): The diagnostic order captures all the necessary info for socket fab. The portal option tells our team to look in the portal for fab details.
- [Why Össur Solutions?](http://helpcenter.ossurdesignstudio.com/en/articles/5651103-why-ossur-solutions.md): Overview of why we created Össur Legs & the Össur Solutions Pathways. We succeed when our customers grow.
- [Where are the Össur Leg Order forms and Portal videos?](http://helpcenter.ossurdesignstudio.com/en/articles/5646935-where-are-the-ossur-leg-order-forms-and-portal-videos.md): This article has links to the most updated order forms as well as a few videos on how to use the Ossur Portal.
- [How to combine Design Studio and Össur Portal Orders.](http://helpcenter.ossurdesignstudio.com/en/articles/5646914-how-to-combine-design-studio-and-ossur-portal-orders.md): Össur Design Studio and the Össur Portal are now partially linked thorough the Portal order form inside Design Studio.

## FAQ's

- [What are the recommended reductions for scans over Össur Liners?](http://helpcenter.ossurdesignstudio.com/en/articles/5985297-what-are-the-recommended-reductions-for-scans-over-ossur-liners.md)
- [How to compare socket shapes?](http://helpcenter.ossurdesignstudio.com/en/articles/6042107-how-to-compare-socket-shapes.md): This article shows how to use the view tools to compare model and socket shapes in the event a socket remake is necessary.
- [How to merge a scan with a TF Brim.](http://helpcenter.ossurdesignstudio.com/en/articles/6093259-how-to-merge-a-scan-with-a-tf-brim.md): This article will walk through how to merge a scan of a TF limb with a TF brim.
- [Is there a list of Össur apps for the iPad, iPod or iPhone?](http://helpcenter.ossurdesignstudio.com/en/articles/5949266-is-there-a-list-of-ossur-apps-for-the-ipad-ipod-or-iphone.md): Össur Portal, Össur Logic, Biosim, Design Studio, PRO App and Smart measure. Structure sensor apps found in the Getting Started article
- [How do I review my detailed order?](http://helpcenter.ossurdesignstudio.com/en/articles/5720760-how-do-i-review-my-detailed-order.md): This article will show you how to review details of a past order, such as the components, plastic, and patient details.
- [How to move a scan to another patient file](http://helpcenter.ossurdesignstudio.com/en/articles/5648071-how-to-move-a-scan-to-another-patient-file.md): This article will help you learn how to move a patient scan into another file or combine two different patient files.
- [How do I scan inside a socket?](http://helpcenter.ossurdesignstudio.com/en/articles/5644165-how-do-i-scan-inside-a-socket.md): Scanning the inside of a socket is difficult and accuracy isn't clear and not recommended. Proceed with caution when scanning sockets.
- [How do I create trimlines for carving?](http://helpcenter.ossurdesignstudio.com/en/articles/1263696-how-do-i-create-trimlines-for-carving.md): Learn how to communicate trimlines for carving.
- [How to Compare Measurement changes over time.](http://helpcenter.ossurdesignstudio.com/en/articles/365248-how-to-compare-measurement-changes-over-time.md): Learn how to use the Compare Scans tool to track how scan volume changes over time
- [How do I download measurements for a scan or design?](http://helpcenter.ossurdesignstudio.com/en/articles/365372-how-do-i-download-measurements-for-a-scan-or-design.md): Learn how to download a measurements chart for a scan or design
- [How do I add new patients & files from other scanners?](http://helpcenter.ossurdesignstudio.com/en/articles/365218-how-do-i-add-new-patients-files-from-other-scanners.md): Design Studio has superior post scan processing, but other scanners can be supported. Learn how to upload scans into Design Studio.

## Manual Modification Tools

- [How do I use the Shell Tool?](http://helpcenter.ossurdesignstudio.com/en/articles/7198013-how-do-i-use-the-shell-tool.md): The Shell tool allows you to create meshes specific for 3D printing. It can also create a trim line flare for your positive models.
- [How do I use the Combine tool?](http://helpcenter.ossurdesignstudio.com/en/articles/363242-how-do-i-use-the-combine-tool.md): Learn about the 3 Combine tools: Merge \(Union\), Cut \(Subtraction\), or Overlap \(Intersection\)
- [How do I use the Blend tool?](http://helpcenter.ossurdesignstudio.com/en/articles/362888-how-do-i-use-the-blend-tool.md): An overview of how to use the blend tool
- [How to do I color regions of a mesh using the Paint tool?](http://helpcenter.ossurdesignstudio.com/en/articles/363185-how-to-do-i-color-regions-of-a-mesh-using-the-paint-tool.md): Learn how to use the Paint tool to make marks on scans or other meshes

## Design Operations

- [How do I find a list of the actions I've performed on this model?](http://helpcenter.ossurdesignstudio.com/en/articles/363304-how-do-i-find-a-list-of-the-actions-i-ve-performed-on-this-model.md): Learn how to use the History utility to see what actions have been performed on a file
- [How do I Download files to my computer?](http://helpcenter.ossurdesignstudio.com/en/articles/363256-how-do-i-download-files-to-my-computer.md): Learn how to download to save local copies of your meshes to your computer. You can later re-upload into the Össur Portal or Design Studio
- [What are some hidden tools & settings?](http://helpcenter.ossurdesignstudio.com/en/articles/363308-what-are-some-hidden-tools-settings.md): Learn how to adjust the camera settings, the opacity of a mesh, turn on/off markings, and other aspects of the View folder

## Tech Support

- [Latest Order Form Updates](http://helpcenter.ossurdesignstudio.com/en/articles/12082738-latest-order-form-updates.md): Our latest order forms have been unleashed! See below for a list of updates and changes.
- [How do I make an app icon on my iPad?](http://helpcenter.ossurdesignstudio.com/en/articles/1338558-how-do-i-make-an-app-icon-on-my-ipad.md): Learn how to create an app icon that automatically directs you to the Design Studio modification suite or the Help center.
- [How to manually extract scans from your iPad](http://helpcenter.ossurdesignstudio.com/en/articles/1987955-how-to-manually-extract-scans-from-your-ipad.md): If you are unable to upload your scans, here's a workaround that will allow you to download the file onto your computer.
- [What iPad should I buy?](http://helpcenter.ossurdesignstudio.com/en/articles/1402062-what-ipad-should-i-buy.md): Learn what iPad would be best for mobile design modifications and which tools are helpful when modifying on iPads.
- [What is error 400 or 404?](http://helpcenter.ossurdesignstudio.com/en/articles/5851154-what-is-error-400-or-404.md): This article explains why a Design Studio user might see an error 400 on the screen and the model is missing.
- [Why does my model look different than normal?](http://helpcenter.ossurdesignstudio.com/en/articles/5806132-why-does-my-model-look-different-than-normal.md): This article outlines the reason you may be having issues with the display that is often called a ghost scan.
- [How do I record my screen?](http://helpcenter.ossurdesignstudio.com/en/articles/5724220-how-do-i-record-my-screen.md): Recording your iPad screen during a scan can sometimes help us troubleshoot a problem with you. Learn to record the iPad screen below.
- [How to resize tools](http://helpcenter.ossurdesignstudio.com/en/articles/5650497-how-to-resize-tools.md): Some browsers or iPads are set up so that the tools look large on the screen and cover the model. This article shows how to resize browsers
- [Tool Error- words or code covering the tool](http://helpcenter.ossurdesignstudio.com/en/articles/5648104-tool-error-words-or-code-covering-the-tool.md): This article illustrates how to fix a known error where coding or wording covers the tool inside the Design Studio website.
- [How to fix WebGL problems on Chrome](http://helpcenter.ossurdesignstudio.com/en/articles/1229490-how-to-fix-webgl-problems-on-chrome.md): Having trouble with WebGL? Here's a fix!

## Modifications \(Orthotics\)

- [How do I use the Bend/Move feature?](http://helpcenter.ossurdesignstudio.com/en/articles/987513-how-do-i-use-the-bend-move-feature.md): Use Bend/Move to help with your orthotic design
- [How do I create a toe plate for an AFO?](http://helpcenter.ossurdesignstudio.com/en/articles/588097-how-do-i-create-a-toe-plate-for-an-afo.md): Here's how to make a foot plate for an AFO
- [How do I make a flare for an AFO?](http://helpcenter.ossurdesignstudio.com/en/articles/1263772-how-do-i-make-a-flare-for-an-afo.md): Learn how to taper a shell for an AFO flare.
- [How do I rotate the foot for an AFO scan?](http://helpcenter.ossurdesignstudio.com/en/articles/499605-how-do-i-rotate-the-foot-for-an-afo-scan.md): Sometimes you don't get the angle of the foot just right during a scan. Here's how to adjust it afterward.